FAQ

 

What is your return policy?
If for any reason you are not satisfied with your purchase, you may return it in its original packaging (new condition) within 30 days from the date received for an exchange or refund.

Customers are responsible for shipping charges on returns and exchanges unless the item(s) are damaged or defective; shipping charges are not refundable on returns. Please email our office for a Return Authorization Number and instructions prior to any return.

Unfortunately, items that are personalized, custom made, have been used, worn or washed are non-refundable.

Shipping charges on expedited requests such as express mail or overnight do not qualify for reimbursement, but a full refund on items purchased still apply.

Unlike many online merchants, we DO NOT charge restocking fees.


How do I measure my dog?
How to Measure your Dog for Custom-made clothes (<<< ------ click on link for instructions)



What forms of payment do you accept?
We accept Visa, MasterCard, American Express and Discover.



What shipping providers do you use?
For shipping within the U.S., we use USPS and FedEx. Small packages under 2 lbs. normally ship U.S. Postal Service. Larger packages 2 lbs. or more are usually shipped using FedEx. For Canada shipments, we use the Postal Service.



Do you offer International Shipping?
Yes. If your Country is not listed upon checkout, please contact us for availability and pricing.



How can I contact you?
You can send us an email under our "Contact Us" page. In most cases, we respond within the same day during normal business hours.





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